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How do I make a complaint?

All complaints should be forwarded to

What information do I need to provide?

Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible.

What happens next?

Your complaint will be assigned to the Complaints Department who will contact you within three working days. Our acknowledgement of your complaint can be verbal or in written form.

What if I'm not happy?

If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the Financial Ombudsman Service. You'll have six months to contact the FOS following your complaint.

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